Terms and Conditions
REPLACEMENT AND RETURNS POLICY
Urban Road will happily replace your artwork if a print arrives damaged or is not representative of the item chosen on the website.
Any damage should be reported as soon as possible, please click here to sign into your account, select 'Resolution Centre and complete the details for a new dispute. Photographs of the damage must be supplied as proof, please email these to firstname.lastname@example.org. Please retain original packaging as we may need to arrange for collection of the damaged or faulty item.
In the case where a refund is issued, the refund will be facilitated through your original payment method. Please note, gift vouchers cannot be refunded for cash.
PRINT AND PRODUCTION
All Premium Art products are made to order in multiple warehouse locations across Australia. They require a 2-4 week production time.
Urban Road artwork is printed on mediums that contain natural fibres, these may occasionally contain small slubs and/or minor imperfections and have slight colour variations, this is a natural part of the product and are not considered faults.
PLEASE NOTE: Stylised lifestyle images displaying product insitu on our website are for illustrative purposes only, colours may vary in real life.
CHANGE OF MIND POLICY
In the event you change your mind about your choice, please click here to log into your account, select 'Resolution Centre' to submit a return request within 7 days and we will happily exchange your item or offer a refund* on return of the item in its original condition and in the original packaging.
Shipping costs will not be refunded, and it is the customers responsibility to cover the cost of returning the product back to Urban Road.
Reduced, sale and promotional items are NOT eligible for change of mind returns.
Orders shipped overseas are not eligible for change of mind returns.
PLEASE NOTE: Once an order is placed and paid for it is considered final and no amendments or cancellations can be made.
Standard shipping is calculated on a per product basis for RETAIL and WHOLESALE customers Australia wide*. View our Shipping estimation table here.
Deliveries to rural and regional locations areas may attract higher shipping costs. We are happy to provide a quote prior to ordering.
International Shipping may incur additional fees and charges. These charges may be presented after sale has occurred.
Shipping prices are subject to change at any time without notice.
*FREE Poster shipping is now available Australia wide. International poster orders require manual processing and can be completed by contacting email@example.com.
DISPATCH AND DELIVERY
Due to the made to order status of our Premium Art and Poster products, our production times vary between products, which means that some of the items in your order may arrive separately.
Delays may occur in the event of extreme weather conditions. If you require a print sooner than this, please contact us before placing your order.
We are unable deliver to PO Boxes as our couriers require a street address for delivery.
If you do not wish your item to be left at the delivery location by the courier, please indicate 'no' on the check-out page. If you choose to give us authority to leave your item, no responsibility can be taken by Urban Road if an item is lost or stolen.
If you select to sign for your delivery but are not available to do so on the delivery day, your item will be taken to their nearest depot for you to collect at a time convenient to you - we will provide tracking information when your order is dispatched,
If a re-delivery is requested, charges will apply. Please contact us for information on re-delivery fees.
We partner with international printers in USA & Europe for our international orders. We work closely with our international liaisons to ensure that your canvas is printed and packaged to the highest standards and protected while in transit.
Urban Road accepts payment by Credit Card, PayPal and AfterPay. Payment is required before an order can be processed. For international orders we accept payment by PayPal or credit card only.
PROMOTIONS AND SALE
Promotions, discounts and promotional codes are valid for the advertised dates and times only and cannot be extended. Discounts cannot be applied to orders placed outside of the advertised promotion times.
If a discount code is supplied, this must be applied at checkout to redeem the promotion. Discount codes cannot be added after your order has been placed and confirmation received.
All promotions are available to Australian residents only. Unless specified, all promotions are available to retail customers only.
Promotions cannot be combined with other promotions.
Promotions do not apply to shipping, GST or duties or similar services. Unless specified, promotions do not apply to gift vouchers or pre-order items.
Promotional or Sale items are NOT eligible for 'change of mind' returns. Once your order has been placed no amendments or cancellations can be made.
For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
Promotional items are available only while stocks last
Urban Road can, at its sole discretion, extend or terminate a Promotion at any time.
AGREEMENT OF TERMS
By placing an order with Urban Road you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended, they will be effective immediately.