Terms and Conditions
REPLACEMENT AND RETURNS POLICY
Urban Road will happily replace your artwork if a print arrives damaged or is not representative of the item chosen on the website.
Any damage should be reported as soon as possible, please click here to sign into your account, select 'Resolution Centre and complete the details for a new dispute. Photographs of the damage must be supplied as proof, please email these to [email protected]. Please retain original packaging as we may need to arrange for collection of the damaged or faulty item.
In the case where a refund is issued, the refund will be facilitated through your original payment method. Please note, gift vouchers cannot be refunded for cash.
PRINT AND PRODUCTION
All Premium Art products are made to order in multiple warehouse locations across Australia. They require a 7-10 business day production time.
Urban Road artwork is printed on mediums that contain natural fibres, these may occasionally contain small slubs and/or minor imperfections and have slight colour variations, this is a natural part of the product and are not considered faults.
PLEASE NOTE: Stylised lifestyle images displaying product insitu on our website are for illustrative purposes only, colours may vary in real life.
Want if faster? Jump the queue with Express production.
Fast track the production to 3-5 working days for all made to order Premium Art prints (including canvas, box frame canvas and framed prints).
Each print is a cost of $49. If you have more than 3 prints please contact us on [email protected] for an Express Production quote.
PLEASE NOTE: Express production is not express shipping. It simply refers to fast-tracking the production time taken to create your beautiful artwork. All shipping timeframes vary and are dependent on the courier and delivery location. Shipping guidelines can be found here.
Can’t find the right size for your space? We can certainly assist you with custom sizes.
Please contact us on [email protected] with your chosen artwork and your desired size and frame colour and we can quote you. Size limitations apply and may vary with each product.
PLEASE NOTE: Custom orders are not included in any promotional sales or discounts and are not eligible for return under the Change of Mind Policy.
Getting in early on our upcoming products? Pre-orders are listed with an estimated date for dispatch, which may be delayed pending production.
Please allow some additional days from the estimated listed date for us to prepare and dispatch your order. If we can dispatch earlier, we will prioritise your order.
If you have any questions, or concerns, regarding your pre-order, feel free to contact us at [email protected]
CHANGE OF MIND POLICY
If you have changed your mind, please click here to log into your account, select 'Resolution Centre' to submit a return request within 7 days and we will happily offer a store credit or refund on return of the item.
Please make sure that you keep all of the original product packaging as we require the product to arrive in saleable condition in order to process your store credit or refund.
Please choose carefully when purchasing as the below items are not eligible for Change of Mind returns:
- Items purchased as part of a promotional period.
- Items purchased with a promotional code.
- Wallpaper that has been installed or partially installed.
- Rolled prints that have since been framed by a third party.
- Custom size orders.
Please note that original shipping costs will not be refunded, and any new shipping costs to return the product to Urban Road will be deducted from the refund or store credit if approved.
PLEASE NOTE: Once an order is placed and paid for it is considered final and no amendments or cancellations can be made.
Standard shipping is calculated on a per product basis for RETAIL and WHOLESALE customers Australia wide*. View our Shipping estimation table here.
Please note for wholesale customers, all Furniture items, once the order has been placed, will be emailed a freight quote for approval and payment, prior to the order being processed and dispatched. Deliveries to rural and regional locations areas may attract higher shipping costs. We are happy to provide a quote prior to ordering.
International Shipping may incur additional fees and charges. These charges may be presented after sale has occurred.
Shipping prices are subject to change at any time without notice.
*FREE Poster shipping is now available Australia wide. International poster orders require manual processing and can be completed by contacting [email protected].
DISPATCH AND DELIVERY
Due to the made to order status of our Premium Art and Poster products, our production times vary between products, which means that some of the items in your order may arrive separately.
Delays may occur in the event of extreme weather conditions. If you require a print sooner than this, please contact us before placing your order.
We are unable deliver to PO Boxes as our couriers require a street address for delivery.
If you do not wish your item to be left at the delivery location by the courier, please indicate 'no' on the check-out page. If you choose to give us authority to leave your item, no responsibility can be taken by Urban Road if an item is lost or stolen.
If you select to sign for your delivery but are not available to do so on the delivery day, your item will be taken to their nearest depot for you to collect at a time convenient to you - we will provide tracking information when your order is dispatched,
If a re-delivery is requested, charges will apply. Please contact us for information on re-delivery fees.
We partner with international printers in USA & Europe for our international orders. We work closely with our international liaisons to ensure that your canvas is printed and packaged to the highest standards and protected while in transit.
For our large furniture items, these are shipped with special freight services. These couriers and removalist services will contact you to schedule your delivery once they have collected your items from our warehouse. Please allow additional days for delivery with these services. Please contact us if you have any questions by phone, email or Livechat
Urban Road accepts payment by Credit Card, PayPal and AfterPay. Payment is required before an order can be processed. For international orders we accept payment by PayPal or credit card only.
PROMOTIONS AND SALE
Promotions, discounts and promotional codes are valid for the advertised dates and times only and cannot be extended. Discounts cannot be applied to orders placed outside of the advertised promotion times.
If a discount code is supplied, this must be applied at checkout to redeem the promotion. Discount codes cannot be added after your order has been placed and confirmation received.
All promotions are available to Australian residents only. Unless specified, all promotions are available to retail customers only.
Promotions cannot be combined with other promotions.
Promotions do not apply to shipping, GST or duties or similar services. Unless specified, promotions do not apply to gift vouchers or pre-order items.
Promotional or Sale items are NOT eligible for 'change of mind' returns. Once your order has been placed no amendments or cancellations can be made.
For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
Promotional items are available only while stocks last
Urban Road can, at its sole discretion, extend or terminate a Promotion at any time.
20% off ‘On Sale’ Artworks - Wholesale only
Promotion runs from 06.00am AEST 15/08/2021 until sold out.
Available to Australian residing, Wholesale customers ONLY.
20% off Selected Artwork – ‘On Sale’ page (visible when logged in as a wholesaler)
Only available in frame colour and sizes as per shown – no variations valid with this discount.
Artworks may not be individually boxed, group boxed if multiple are ordered.
Promotions and sales are valid for the advertised dates & times only and cannot be extended.
Promotions cannot be combined with other promotions or products.
Sale excludes Gift Vouchers.
Please choose carefully, as all promotion items are not eligible for change of mind refunds or returns.
Afterpay offers instalment plans for online shoppers
Buy what you want today, pay for it in four instalments, interest-free.
The payment platform allows you to purchase in four instalments, due every 2 weeks. For example, if you purchase an item for $200,
you will pay it in four smaller instalments. There is no additional cost to use Afterpay so long as you pay on time.
At checkout, select Afterpay
as your payment method
Use your own existing payment card.
You just need to be over 18 years of
age and be a resident of the
country offering Afterpay.
Simply follow the instructions
and complete your checkout
No complicated application forms.
Afterpay’s proprietary platform
makes it quick and easy to get
approved and keep shopping.
Pay for your purchases over
4 simple instalments
Pay for your purchase over four
simple instalments, due every two
weeks. Afterpay makes it simple
to pay when it suits you best.
THE NITTY GRITTY:
The funds for the first payment will need to be available at the time of checkout. If you are a new Afterpay customer, the first payment will be withdrawn at the time of purchase, with the remaining payments made periodically over the next 6 weeks. Once you have been an Afterpay customer for at least 6 weeks, for all orders under $500 your first payment will be made in 14 days, with the total amount being paid within 8 weeks.
Your payment schedule will be emailed to you.
If you fail to make any of the payments, you will incur a late payment fee of $10, with a further $7 added 7 days later if the account remains unpaid.
Who can apply:
- Must be 18 years of age;
- Must be an Australian citizen or a resident;
- Australian debit or credit card holder.
Urban Road has partnered with Afterpay to provide you with more payment options. Afterpay is not an Urban Road payment plan.
We ask that you read the information provided before deciding if this is the right payment plan for you. Shop responsibly.
To find out more information, or receive confirmation, please contact Afterpay directly: www.afterpay.com.au/terms/
Available to approved applicants only.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
WHAT WE COLLECT
We may collect the following information:
- name and job title
- contact information including email address and phone number
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
WHAT WE DO WITH IT
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails and sms messages about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can opt out of this at any time by contacting our team.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE IT
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
HOW LONG WE KEEP IT
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. After this period, your data is irreversibly deleted. Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states. You are deemed to accept and agree to this by using our site and submitting information to us. Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site. Steps We take to secure and protect your data include: ensuring that your connection to our website is secure; and ensuring that internal access to all personal information we hold is secured by appropriate measures.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at [email protected] and we will promptly correct any information found to be incorrect.
AGREEMENT OF TERMS
By placing an order with Urban Road you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended, they will be effective immediately.