Terms and Conditions

 

REPLACEMENT AND RETURNS POLICY

Urban Road will happily replace your artwork if a print arrives damaged or is not representative of the item chosen on the website.

Any damage should be reported as soon as possible, please click here to sign into your account, select 'Resolution Centre and complete the details for a new dispute. Photographs of the damage must be supplied as proof, please email these to info@urbanroad.com.au. Please retain original packaging as we may need to arrange for collection of the damaged or faulty item.

In the case where a refund is issued, the refund will be facilitated through your original payment method. Please note, gift vouchers cannot be refunded for cash. 


PRINT AND PRODUCTION

All Premium Art products are made to order in multiple warehouse locations across Australia. They require a 2-4 week production time.

Urban Road artwork is printed on mediums that contain natural fibres, these may occasionally contain small slubs and/or minor imperfections and have slight colour variations, this is a natural part of the product and are not considered faults.

PLEASE NOTE: Stylised lifestyle images displaying product insitu on our website are for illustrative purposes only, colours may vary in real life.


CHANGE OF MIND POLICY

In the event you change your mind about your choice, please click here to log into your account, select 'Resolution Centre' to submit a return request within 7 days and we will happily exchange your item or offer a refund* on return of the item in its original condition and in the original packaging.

Shipping costs will not be refunded, and it is the customers responsibility to cover the cost of returning the product back to Urban Road.

Reduced, sale and promotional items are NOT eligible for change of mind returns.

Orders shipped overseas are not eligible for change of mind returns.

PLEASE NOTE: Once an order is placed and paid for it is considered final and no amendments or cancellations can be made.


SHIPPING 

Standard shipping is calculated on a per product basis for RETAIL and WHOLESALE customers Australia wide*. View our Shipping estimation table here.

Deliveries to rural and regional locations areas may attract higher shipping costs. We are happy to provide a quote prior to ordering.

International Shipping may incur additional fees and charges. These charges may be presented after sale has occurred. 

Shipping prices are subject to change at any time without notice.

*FREE Poster shipping is now available Australia wide. International poster orders require manual processing and can be completed by contacting info@urbanroad.com.au.


DISPATCH AND DELIVERY

Due to the made to order status of our Premium Art and Poster products, our production times vary between products, which means that some of the items in your order may arrive separately. 

Delays may occur in the event of extreme weather conditions. If you require a print sooner than this, please contact us before placing your order. 

We are unable deliver to PO Boxes as our couriers require a street address for delivery.

If you do not wish your item to be left at the delivery location by the courier, please indicate 'no' on the check-out page. If you choose to give us authority to leave your item, no responsibility can be taken by Urban Road if an item is lost or stolen. 

If you select to sign for your delivery but are not available to do so on the delivery day, your item will be taken to their nearest depot for you to collect at a time convenient to you - we will provide tracking information when your order is dispatched,

If a re-delivery is requested, charges will apply. Please contact us for information on re-delivery fees.

We partner with international printers in USA & Europe for our international orders. We work closely with our international liaisons to ensure that your canvas is printed and packaged to the highest standards and protected while in transit.


PAYMENT OPTIONS

Urban Road accepts payment by Credit Card, PayPal and AfterPay. Payment is required before an order can be processed. For international orders we accept payment by PayPal or credit card only. 


PROMOTIONS AND SALE

If you want to be the first to know about our sales and promotions sign up to our newsletter or follow our blog for more information.

Promotions, discounts and promotional codes are valid for the advertised dates and times only and cannot be extended. Discounts cannot be applied to orders placed outside of the advertised promotion times.

If a discount code is supplied, this must be applied at checkout to redeem the promotion. Discount codes cannot be added after your order has been placed and confirmation received.

All promotions are available to Australian residents only. Unless specified, all promotions are available to retail customers only. 

Promotions cannot be combined with other promotions.

Promotions do not apply to shipping, GST or duties or similar services. Unless specified, promotions do not apply to gift vouchers or pre-order items. 

Promotional or Sale items are NOT eligible for 'change of mind' returns. Once your order has been placed no amendments or cancellations can be made.

For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.

Promotional items are available only while stocks last 

Urban Road can, at its sole discretion, extend or terminate a Promotion at any time. 

 

CURRENT PROMOTIONS:

Monthly Instagram Giveaway - Retail

Promotion runs from 06.00am AEST 01/01/2020 - 11.59pm AEST 31/01/2021.

Available to Australian residing, Retail customers ONLY.

​Prize covers the cost of one entry per contestant. In the event that the contestant displays products purchased across multiple orders in the month, the order with the higher cost value will be chosen by Urban Road for the refund prize. The prize must be processed as a refund transaction into the same payment method originally used for the winning order and cannot be exchanged for other payment methods such as cash and is not transferable to other people.

By entering, the contestant agrees to Urban Road using all entry images across the Urban Road website and social media accounts and agrees that they may also be used in future marketing activities.

Winners name will be displayed on social media, marketing emails to Urban Road customers and will be also be notified by phone and email.

All entries must be received by midnight AEST 31/01/2021 and is open for all Australian residents over the age of 18. Urban Road accepts no liability for lost or misdirected entries not received or delays due to technical disruptions, network congestion or for any other reason.

Urban Road reserves the right in its sole discretion to disqualify any entrant who Urban Road has reason to believe has breached any of these competition conditions or engaged in any unlawful or other improper conduct calculated to jeopardise the fair and proper conduct of the promotion.

 

New Year, New Art Sale - Retail

Promotion runs from 06.00am AEST 21/01/2021 - 11.59pm AEST 27/01/2021.

Available to Australian residing, Retail customers ONLY.

HAPPY2021 must be applied at checkout for below discount to apply,

30% off Premium Art

30% off Poster Art

30% off Hand Painted Art

30% off Decor

30% off Sale

20% off Aboriginal Art

20% off Wallpaper

Promotions and sales are valid for the advertised dates & times only and cannot be extended.

Promotions cannot be combined with other promotions.

Please choose carefully, as all promotion items are not eligible for change of mind refunds or returns.

 

AGREEMENT OF TERMS

By placing an order with Urban Road you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended, they will be effective immediately.

 

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