FAQS

With so many wall art options to choose from, it can be hard to know the difference – we get it! We’ve listed the key differences down below, but for a detailed breakdown on our product specifics, we’ve made this handy ARTWORK GUIDE.
Our standard stretched CANVAS PRINTS are printed on high-quality polycotton canvas, before being stretched around a 38mm timber frame, gallery-wrapped (which is a fancy way to say that it’s neatly finished) and strung as either landscape or portrait. Wanna be a bit more fancy? Why not frame your canvas! You can choose from a white, black or timber look finish, which will add 50mm to both the height and length of your canvas. Prefer to have your artwork stretched by your local framer? No worries – then our ROLLED CANVAS option is perfect for you.
Our FRAMED PRINTS are printed onto bright white, 100% cotton rag, archival quality paper before being mounted onto a foamcore board, framed behind high-quality plexiglass (so we can make sure your artwork arrives in tip-top shape), and strung as either landscape or portrait. You can choose from a black, white or natural oak frame moulding that is 30mm wide and sits 45mm deep from the wall. With all of our FRAMED PRINTS, you can choose to add a mat board which is a thick white border that sits between the frame and artwork to give it a more sophisticated finish. Looking to further customise your framing options? All of our designs are available in a ROLLED PAPER option, giving you nothing but freedom if you’d like to have your local framer finish the job. Want the latest and greatest designs at a really affordable price?
Our POSTER PRINTS were practically made for you! These funky fresh designs are giclee printed (pronounced zhee-klay – say it, it’s fun!) on ultra smooth art paper, and are available as either FRAMED POSTERS or UNFRAMED POSTERS. While these posters still measure up to our incredibly high quality standards, the quality of the images and materials used in their production allows us to offer these designs at a slightly lower price point than our FRAMED PRINTS or CANVAS PRINTS.
A Framed Canvas may also be referred to as a box frame, a shadow frame, or a floating frame, and can be selected as an addition to all of our CANVAS PRINT options. A little different from a traditional framed print, the canvas sits within the box frame with a 5mm gap, creating a sophisticated shadow effect between the frame and the canvas. Our box frames are 15mm thick, and 50mm deep, and add approximately 50mm to both the length and the height of the listed canvas size. We offer box frames on all stretched canvas artworks, and they are available in black, white or timber look finish!
Of course we can! Here at Urban Road, we live and breathe art, and with over 1500 designs on offer, we understand how hard it can be to make sure that you choose the picture-perfect artwork for your space. To make it a little easier for you to browse our collection, we’ve categorised our artworks into styles and colours, which you can find and navigate in the dropdown menu on our website. Need a little extra help choosing? This is where our completely complimentary Design Service comes in! First we’ll ask you a few basic questions to get a feel for your style and colour palette, and then, once you’ve sent us a photograph of your space, we send it off to our Design Team who will use their creative magic to place our artwork options in your space. Brilliant!
Want to make sure your artwork stands the test of time and always looks like a superstar? Of course you do! To keep your FRAMED PRINTS, CANVAS PRINTS and FRAMED POSTER PRINTS clean and dust free, simply wipe them over regularly with a soft, dry cloth. Good quality microfibres are our favourites! Remember to never use chemical cleaning products or water as this could damage your artwork. Also, make sure that you keep all artwork out of direct sunlight, as this can lead to fading or warping. Not good! If the print you’ve ordered is a ROLLED PAPER or an UNFRAMED POSTER, then make sure to keep it rolled in its tube until framing, and avoid overhandling the artwork or touching the image directly, as this could mark or damage the product. For all ROLLED PAPER and ROLLED CANVAS print we supply cotton gloves for you in the tube which we highly recommend you use if you’re framing the artwork yourself!
You know what they say - good things come to those who wait! Because our different product types are produced and processed in a number of different warehouses, the time it takes for your order to be made and packed is dependent on the product. This also means that orders with multiple product types may result in different products shipping at different times. Below is a list of our typical order fulfillment timeframes per product. CANVAS PRINTS – produced within 7-10 business days FRAMED PRINTS – produced within 5-7 business days ROLLED PAPER + CANVAS – produced within 5-7 business days POSTER PRINTS – produced within 3-5 business days CUSHIONS + DÉCOR – processed within 3-5 business days Standard shipping timeframes should be added on top of the production times listed above. You can find a list of these timeframes on our SHIPPING page.

Unfortunately, due to the made-to-order status of our products, once your order has been paid for and finalised, we are unable to cancel, change, add to or amend it in any way. If you have any concerns about this, please don’t hesitate to reach out to us on 07 4229 0862.

How annoying is it when you fall in love with a product and then you find out its out of stock?! Great news though – all of our artwork is made to order! What that means for you is that every artwork ordered is made exactly to your specifications, AND it never goes out of stock. Score.
Easy peezy! All you need to do is log in to your account here, and on your account screen you’ll be able to see a full record of orders placed in a section called MY ORDERS. Next to your order number, you’ll see a status of either PICK, PACK or DISPATCHED. To help make each status crystal clear, we’ve popped some more information about each of them down below.
PICK – Your order has been received and approved – hooray!
PACK – Your order is now in production at one of our trusted, Australian-based warehouses. For more information about production times, please visit the HOW LONG WILL MY ORDER TAKE? section of our FAQs.
DISPATCHED – Keep your eyes peeled, because your order is on its way! You should have now received an email advising you of your tracking number.
Our shipping rates vary depending on the product that you’re ordering. For a really clear outline of shipping costs, we recommend you visit our SHIPPING page, but the simplified version is: PREMIUM ART - $19.95/product, Australia wide POSTERS – Free Shipping to Australia & NZ, DÉCOR – $9.95/product, Australia wide.
Unfortunately, not at this time, but this is definitely a service that we are looking to offer in the future, so stay tuned! If you have a special request enquiry about express shipping your order, please send us an email at info@urbanroad.com.au.

We sure do! Product availability and sizing does depend on your location, however. For more information on what’s available in your area, please see our SHIPPING page. We’re proud to offer $19.95 flat rate shipping for all international orders of our rolled prints, up to five products. To enquire about international shipping costs for all other orders, please email us with your order and shipping details at info@urbanroad.com.au and we’ll be able to work with you to create a custom quote.

Oh no – we’re so sorry to hear that you’ve received a damaged or faulty item! So that we can arrange to have a refund or replacement processed as quickly as possible, please follow our easy dispute process below:
1. Login to your account here
2. Navigate to the RESOLUTION CENTRE, and follow the steps to select the correct reason, and the relevant order number for the damaged/faulty item
3. Once you’ve lodged a dispute through your account, please send a photo of the damaged/faulty items, as well as the box it was delivered in, to us at info@urbanroad.com.au – this will assist us in figuring out the cause for the fault or damage once we’ve received all of the necessary information, we’ll begin processing your replacement order straight away.
 
We know how hard it is when you have your heart set on something, but it turns out that it’s not quite the right fit. Don’t worry – we’ve got you! Just let us know that you’ve changed your mind within 7 days of the recorded delivery date by following the steps below:
 
I’VE CHANGED MY MIND – CAN I GET A REFUND?
 
1. Login to your account here
2. Navigate to the RESOLUTION CENTRE, and follow the steps to select CHANGE OF MIND RETURN
Once you’ve lodged your dispute, we’ll be able to assess your claim and will be in touch to advise you of the outcome, and any necessary steps you’ll need to take to arrange for the item to be returned. Please make sure that you keep all of the original product packaging as we require the product to arrive in saleable condition in order to process your store credit or refund. Please note that items purchased during a promotional period or with a promotional code are not eligible for return. In the event of a change of mind return, shipping costs will not be refunded, and any costs to return the product to Urban Road will be incurred by the customer.
 
HOW LONG WILL MY REFUND TAKE?
 
For all damaged or faulty products, your refund or credit will be processed immediately.
For change of mind returns, your refund or credit will be processed as soon as we receive the item back in its original condition. 

Heaps of reasons! By signing up for an Urban Road account you can keep track of all of your past and current orders, create wish lists, and create quotes for any potential orders. You can also choose to subscribe to our newsletter when creating an account, which is the best way to hear about our latest releases, upcoming promotions and keep updated with what we’ve been up to! .

We absolutely do! We are proud to have a thriving community of Wholesale customers, and offer a competitive pricing structure, along with heaps more Wholesale exclusive perks, to all eligible trade registrants. Sound like something you want to be a part of? Head to our WHOLESALE page now to read more about being a part of the Urban Road Wholesale community, and to apply for access.
Don’t worry - it happens to the best of us! All you have to do is CLICK HERE and type in the email address you used to register your account and we’ll send you a new password. You’re welcome!
Sadly, no, but we like to think that your home is our showroom! With our super easy change of mind return policy, if you’re not satisfied, then we’re not satisfied. What have you got to lose? If you’d prefer to look at our product before purchasing, you can find a list of our stockists here.
Our largest nationwide stockists are Oz Design and Harvey Norman. While they don’t stock our full range of artworks in store, it’s a great way to touch and see the quality of our artworks in person before ordering a specific artwork from them, or purchasing online.
We’re proud to say that all of our canvas, framed, rolled and poster prints are designed and produced in Australia. All of our TrueTexture™, as well as our décor products, including cushions, throws and sculptures, have been designed by our creative team here in Australia, but are produced overseas.
Oh my goodness, how rude of us to not have introduced ourselves! We’re Urban Road, and we live and breathe art – canvas, frames, abstracts, photography – you name it, we’ve got it.
As art and interior professionals, and one of Australia’s industry-leading artwork suppliers, our team is passionate about helping you to create a home that you’ll love, and we’re confident that there’s something in our catalogue (we’ve got over 1500 products).