FAQS
Please note:
Colours can look different depending on the lighting in the room, just like in real life.
On Android devices, there could be variations due to screen technology & settings.
For more precise results, Apple devices are preferable, benefiting from standardized specifications across their product range.
Here are some suggestions for enhancing your user experience with our App:
- Ensure your room is well lit with natural lighting to begin with.
- Use AR primarily as a guide for placement & styling only.
- For more accurate colour representation of prints, it's recommended to consult our website's photos in a standard setting.
- The AR experience is expected to enhance gradually as Google & Apple integrate more AR-centric features into their device hardware.
Unfortunately, due to the made-to-order status of our products, once your order has been paid for and finalised, we are unable to cancel, change, add to or amend it in any way. If you have any concerns about this, please don’t hesitate to reach out to us on 07 4229 0862 or email [email protected]
PICK – Your order has been received and approved – hooray!
PACK – Your order is now in production at one of our trusted, Australian-based warehouses. For more information about production times, please visit the HOW LONG WILL MY ORDER TAKE? section of our FAQs.
DISPATCHED – Keep your eyes peeled, because your order is on its way! You should have now received an email advising you of your tracking number.
We sure do! Premium Canvas Print prints stretched and framed are available in NZ, USA, UK & Europe. Product availability and sizing does depend on your location, shipping is calculated at checkout. For more information visit our shipping page here.
For change of mind returns, your refund or credit will be processed as soon as we receive the item back in its original condition.
Heaps of reasons! By signing up for an Urban Road account you can keep track of all of your past and current orders, create wish lists, and create quotes for any potential orders. You can also choose to subscribe to our newsletter when creating an account, which is the best way to hear about our latest releases, upcoming promotions and keep updated with what we’ve been up to!