Unfortunately, due to the made-to-order status of our products, once your order has been paid for and finalised, we are unable to cancel, change, add to or amend it in any way. If you have any concerns about this, please don’t hesitate to reach out to us on 07 4229 0862.
PICK – Your order has been received and approved – hooray!
PACK – Your order is now in production at one of our trusted, Australian-based warehouses. For more information about production times, please visit the HOW LONG WILL MY ORDER TAKE? section of our FAQs.
DISPATCHED – Keep your eyes peeled, because your order is on its way! You should have now received an email advising you of your tracking number.
We sure do! Product availability and sizing does depend on your location, however. For more information on what’s available in your area, please see our SHIPPING page. We’re proud to offer $19.95 flat rate shipping for all international orders of our rolled prints, up to five products. To enquire about international shipping costs for all other orders, please email us with your order and shipping details at firstname.lastname@example.org and we’ll be able to work with you to create a custom quote.
For change of mind returns, your refund or credit will be processed as soon as we receive the item back in its original condition.
Heaps of reasons! By signing up for an Urban Road account you can keep track of all of your past and current orders, create wish lists, and create quotes for any potential orders. You can also choose to subscribe to our newsletter when creating an account, which is the best way to hear about our latest releases, upcoming promotions and keep updated with what we’ve been up to! .