BECOME AN URBAN ROAD TRADE CUSTOMER
Here at Urban Road, we place an incredible value on our Trade customer community, which is why we work so hard to make sure that our customers feel like they’re family – not a transaction. As a company that have been supplying artwork and soft furnishings to the interiors industry for nearly nine years now, we recognise that no two jobs are ever the same, and that each presents its own unique set of challenges and requirements. Our holistic service solutions allow us to fully customise the ordering experience to suit our customers’ needs, and to ensure that we can assist you in making sure that your order is processed seamlessly, from start to finish.
As a team of experienced and passionate professionals, we pride ourselves on our ability to listen to our customers’ needs and concerns and are here every step of the way to provide solutions and support. Need something super quickly, or have an out of the box idea? Bring it on – we love a challenge! We’ll use creative thinking to produce bespoke artwork options, and our Urgent Production service means that we can make sure that even the tightest deadlines are met.
Sounds a little too good to be true, doesn’t it? Good news – it’s not. Chat to our friendly and approachable team now about how we can help. We can’t wait to work with you.
Do you have a bigger project in mind? We can help! View our Commercial services here
VIEW OUR 2019 LOOKBOOK
HEAR FROM OUR CUSTOMERS
TERMS & CONDITIONS OF TRADE
TRADE APPLICATION TERMS: Upon approval of your Trade account, you will be granted conditional approval, valid for one month only. Your minimum opening order requirement is AU $300.00 inc GST. If your first order is not placed within a one month period, your account will no longer be active with us.
ORDER REQUIREMENTS: As a Trade customer, there is a AU $300.00 inc GST minimum spend per order. N.B. Shipping costs are not included in the order totals.
PRICING: Trade accounts receive 50% off the RRP of all products, excluding posters. Posters receive 30% off the RRP. Prices shown on the website are inclusive of GST. We reserve the right to alter our pricing at any time. The RRP for each product is listed on our price lists. Stockists are free to set your own pricing as you see fit, but we ask that the products do not retail under the set RRP, unless they are clearly marked as being on sale.
PAYMENT: Payment is due at checkout, prior to dispatch, and can be made via credit card, Paypal or Afterpay. Direct deposit is only available for customers who have been approved for 30 day accounts.
DISPATCH AND DELIVERY: All of our prints are made to order and shipped to you via courier. Premium Art will be sent to production and ready for dispatch in 7-10 business days. Decor items will be dispatched between 3-5 days. Posters will be dispatched within 3-5 days. Delays may occur in the event of extreme weather conditions, or holiday periods. If you require a print sooner than this, please ask if it is possible before you order. Orders for multiple items may be delivered at different times due to the dispatch timeframe for different products. PLEASE NOTE: Once an order is placed and paid for it is considered final and no amendments or cancellations can be made.
SHIPPING: Delivery is calculated on a per product basis Australia wide, and will be totaled at checkout. Due to the size of our items, we cannot deliver to PO Boxes and therefore require a street address. International Shipping will incur additional fees and charges. These charges may be presented after the sale has occurred. Shipping prices are subject to change at any time without notice. Please allow 2-4 weeks for delivery.
COPYRIGHT & INTELLECTUAL MATERIAL: All Urban Road product images and product copy are subject to copyright and are the property of Urban Road. Please contact us if you are unsure of image usage and we can direct you to our brand guidelines.