Face by Via Martine

WHEN WILL MY ORDER ARRIVE?

1. Once your order is placed, you will receive an order confirmation. Your order will show as “Pick” status in your online account.

2. Your order will then start production in our Australian warehouse and you will receive an email from us to say that your order is progressing. The standard production time for the Posters is 3-5 business days. Your order will show as “Pack” status in your online account.

3. After the production time has ended, your order is carefully packaged up and booked in with a Courier to start making its way to you. At this time you will receive the final email from us which will contain the courier tracking information. Please allow 3-5 business days for Metro areas and 7-10 business days for WA, NT, TAS and Regional locations. Your order will show as “Dispatched” status in your online account.

WHY DO WE HAVE A PRODUCTION TIME?

All Posters are custom made in our Australian warehouse by our professional framing team. We offer the ability to select the size of your artwork and whether you’d like your artwork to arrive Unframed or Framed in one of 3 colours, with or without a printed white border. Having these options means that we need some time to create the artwork to your exact requirements. This means that you can absolutely say to your friends and family that you’ve had the artwork custom made for your space.